Privacy Policy

Your privacy matters. This policy explains how Camison collects, uses, and protects your data on camison.pk.

We’re a Pakistan-based brand focused on comfort-first lingerie and essentials. We respect your privacy, especially when shopping intimate items. This document covers what we collect, why we collect it, how we safeguard it, and your choices.

1) Information We Collect

  • Contact & Delivery Details: name, phone, email, shipping/billing address.
  • Order Details: products purchased, size, preferences, order notes, COD/online payment choice.
  • Account Data (optional): username, saved addresses, wishlists.
  • Support Messages: emails, chat, WhatsApp communication for customer care.
  • Technical Data: device/browser type, IP address, pages visited, session duration, approximate location.
  • Cookies & Similar Tech: to remember your cart, preferences, and improve performance (see Cookies section).

2) How We Use Your Information

  • Order Processing: confirm orders, arrange packing, and ship via trusted couriers.
  • Cash on Delivery (COD): verify delivery details, confirm availability, and coordinate delivery time.
  • Customer Support: respond to queries, size guidance, returns & exchanges.
  • Personalization: recommend products, save preferences, remember cart items.
  • Improvements & Security: analyze performance, prevent fraud, ensure site reliability.
  • Communications: send order updates, service notices, and (only if you opt in) promotions.

3) Legal Basis (Where Applicable)

We process data to fulfill a contract (your order), with your consent (marketing), and for legitimate interests (security, performance, fraud prevention).

4) Sharing Your Information

We do not sell or trade your personal information. Limited sharing occurs with:

  • Couriers: delivery address, name, and phone number for shipping and COD.
  • Payment Providers: if you choose online payment (we do not store full card details).
  • IT & Analytics Partners: to host our site, improve performance, and detect fraud.
  • Legal/Compliance: if required by law, court order, or to protect our rights/users.

5) Data Security

We use SSL encryption, hardened servers, access controls, and routine monitoring. While no system is 100% secure, we continuously improve safeguards to protect your data.

6) Data Retention

We keep your information only as long as necessary for the purposes described (orders, support, legal obligations). You can request deletion subject to legal or legitimate business requirements.

7) Your Choices & Rights

  • Access & Update: view or correct your details in your account or by contacting us.
  • Delete: request deletion of your account/data (subject to legal retention).
  • Opt-Out: unsubscribe from marketing at any time; you’ll still receive order/service emails.
  • Cookies: manage via your browser settings (see Cookies below).

8) Cookies & Similar Technologies

Cookies help us remember your cart, keep you signed in, and improve performance. You can block cookies in your browser, but some features may not work properly.

Type Purpose Examples
Essential Site functionality, cart, checkout Session ID, cart token
Performance Analytics, error tracking Page views, load times
Personalization Remember preferences, recommendations Language, size filters
Marketing (opt-in) Emails/SMS, remarketing Campaign attribution

9) Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided data, please contact us to remove it.

10) Third-Party Links

We may link to third-party sites (e.g., courier tracking or payment gateways). Their privacy practices are independent of ours. Review their policies before sharing information.

11) Updates to This Policy

We may update this policy to reflect changes in our services or legal requirements. Revisions will be posted on this page with a new “Last Updated” date.

Last updated: August 19, 2025

12) Contact Us

For privacy questions, requests, or complaints, reach our support team:

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